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Work Experience

Self Employed

ICT Support Specialist & Software Developer

Self Employed

November 2023 – Present

  • Providing Level 1 ICT support by troubleshooting hardware, software, and network issues.
  • Installing, configuring, upgrading, and maintaining desktop computers, laptops, servers, and network infrastructure.
  • Deploying software updates, security patches, and system configurations to improve reliability and security.
  • Providing technical assistance and remote support to end users, resolving hardware and software issues efficiently.
  • Designing, developing, testing, and maintaining full-stack web applications for business operations.
  • Integrating databases and REST APIs while resolving application bugs and improving system performance.
  • Collaborating with clients to deliver secure, reliable, and user-focused software solutions that streamline business processes.
Chemundu

ICT Support Technician

Chemundu Secondary School

September 2022 – August 2023

  • Provided technical support for hardware, software and network issues.
  • Troubleshot connectivity problems and resolved user queries.
  • Supported staff and students using digital learning platforms.
  • Deployed software updates and security patches.
  • Maintained servers and network equipment.
Moi Hospital

Networking & IT Intern

Moi Teaching & Referral Hospital

January 2020 – March 2020

  • Troubleshot computers and assisted with network installation.
  • Configured Ethernet connections.
  • Provided help desk and end-user support.
  • Performed hardware maintenance and data backups.
  • Collaborated with ICT staff to resolve user issues.