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Education
Master of Information & Technology (ICT)
James Cook University
2023 – 2025
Bachelor of Information & Technology
Kabarak University
2017 – 2021
Academic Profile
My academic background in Information Technology has provided a strong foundation
in ICT support, computer systems, networking, software development, databases,
cybersecurity, and enterprise IT operations. Through undergraduate and
postgraduate studies, I have developed strong analytical, technical, and
problem-solving skills that enable me to support modern ICT environments and
deliver reliable technology solutions.
In addition to my academic qualifications, I have strengthened my expertise
through hands-on experience providing Level 1 ICT support, developing full-stack
web applications, maintaining IT infrastructure, supporting end users, and
administering Microsoft 365 environments. This combination of technical
knowledge and practical experience enables me to deliver secure, efficient, and
customer-focused ICT and software solutions.
Professional Skills
Communication
Customer Service
Customer Relationship Management
Active Listening
Technical Support
Help Desk Support
Troubleshooting
User Training
Incident Management
Service Delivery
Problem Solving
Critical Thinking
Analytical Skills
Decision Making
Teamwork
Collaboration
Conflict Resolution
Time Management
Organizational Skills
Multitasking
Project Coordination
Adaptability
Attention to Detail
Professionalism
Reliability
Self-Motivation
Continuous Learning
Stress Management
Technical Skills
Windows
Linux
macOS
JavaScript
TypeScript
PHP
Python
HTML5
CSS3
React.js
Next.js
Bootstrap
Tailwind CSS
Node.js
Express.js
Laravel
MySQL
PostgreSQL
MongoDB
Microsoft 365
Google Workspace
Outlook
Microsoft Exchange
TCP/IP
DNS
DHCP
Wi-Fi
VPN
Active Directory
Remote Desktop
Routers
Switches
Help Desk Support
Hardware Troubleshooting
Software Troubleshooting
PC Assembly
Hardware Replacement
Printer Support
Malware Removal
System Installation
Software Deployment
IT Documentation
Git
GitHub
Visual Studio Code
Postman
REST APIs
Oracle
ServiceNow